Terms of Service

Effective: 3 November 2026 · Notice 2026-11-03

Last updated: 3 November 2026

At a glance

Your Order sets the scope, fees and timeline. These terms cover payment, ownership, responsibilities and disputes. AI chat replies are general information, not a binding quote.

Effective: 3 November 2026 · Last updated: 3 November 2026 Company: TROIDX CORPORATION PRIVATE LIMITED ("Troid X", "we", "us", "our") · CIN: U62013UP2026PTC249101 · GSTIN: 09AANCT2570J1ZU Registered office: Lucknow, Uttar Pradesh, India · Email: [email protected] Websites: troidx.com and troidx.ai (each a "Site", together the "Sites")

1. Who these terms apply to

These terms cover your use of troidx.com and troidx.ai, the Live Manager chat on troidx.com, the idea form on troidx.ai, and any services you buy from TROIDX CORPORATION PRIVATE LIMITED, which trades as Troid X.

These terms apply from the moment you use either Site. By using a Site or buying our services, you agree to them. If you act for a company, you confirm that you can bind it. You must be at least 18. Our services are for business customers.

2. What we do and how an engagement is agreed

We provide website development, mobile app development, custom software, AI solutions, cloud services and digital marketing (the "Services"). We provide services only. We do not sell or ship physical goods.

Every engagement is set out in writing in a proposal, statement of work, order form or invoice that you accept (an "Order"). The Order states the scope, deliverables, timeline, fees, payment schedule and how work will be accepted. No project, scope, price or work commitment is binding until you accept an Order. This does not affect these terms or our Privacy Policy, which apply whenever you use a Site. If an Order conflicts with these terms, the Order applies to that engagement. Larger projects may also have a separate master services agreement.

3. Information on the Sites and in the chat

The Sites and chat replies give general information. AI chat replies can be incomplete or wrong. They are not a quote, offer or commitment. troidx.com works on a quote-only basis: any price is indicative until it appears in an Order you accept.

4. Your responsibilities

You agree to:

give us timely access, content, approvals and feedback;
make sure the materials you give us do not infringe anyone's rights or break any law;
get any consents needed for personal data you ask us to handle.

If inputs we need arrive late, timelines and fees may change.

5. Fees, payment and taxes

Fees and currency are stated in the Order.
You cannot pay online through either Site at present. You pay by the method stated in your Order, such as bank transfer. If we switch on online payments, we will update these terms first.
Unless the Order says otherwise, you pay 50% upfront and 50% on delivery, and invoices are due within 7 days.
Prices exclude GST and other taxes unless stated. We add applicable taxes. Exported services may qualify for a different GST treatment where the law allows.
On overdue amounts we may charge interest of 1.5% per month. We may pause work after giving you 7 days' notice.
You bear currency conversion and bank charges on international payments, and payment gateway charges on them once online payments are switched on. This does not change our Refund and Cancellation Policy, under which we bear the payment gateway fee on refunds.
Retainers and subscriptions, such as marketing or maintenance, renew as stated in the Order until cancelled under our Refund and Cancellation Policy.

6. Changes and acceptance

We agree changes to scope through a written change request that states any change in fees or timeline. A deliverable is treated as accepted if you do not report a material defect within 7 days of delivery.

7. Ownership and intellectual property

Your materials stay yours. You allow us to use them to perform the Services.
Custom deliverables: once you have paid the fees for them in full, ownership of the deliverables we create specifically for you passes to you, unless the Order says otherwise.
Our existing tools (libraries, frameworks, templates, know-how) stay ours. We give you a non-exclusive, perpetual licence to use them as part of your deliverables.
Third-party and open-source components are covered by their own licences.
Site content (text, design, logos and the Troid X name) belongs to us or our licensors and may not be copied without permission.
Portfolio: we may name you as a client and show your logo unless you opt out in writing or an NDA says otherwise.

8. Confidentiality and NDAs

Each party will keep the other's non-public information confidential, use it only for the engagement, and disclose it only when the law requires. This duty lasts for 3 years after the engagement ends.

If you need a non-disclosure agreement (NDA) before sharing sensitive details, ask us for one before you share them. Ideas or details you send through either Site, including the troidx.ai idea form, the chat or email before an NDA or Order is signed do not create any confidentiality obligation or NDA. You must be 18 or older to submit an idea on troidx.ai. Sending us an idea does not transfer your intellectual property to us. It also does not oblige us to use, develop, pay for or credit it, and we may already be working on similar ideas independently. We handle personal data in what you send under our Privacy Policy.

9. Results we do not guarantee

We will do the work with reasonable skill and care, but some outcomes depend on things we do not control. We do not guarantee:

marketing results such as search rankings, traffic, leads, sales or advertising performance;
that AI features will always be accurate, complete or free of bias, or will produce a particular business result. AI output depends on models, data and prompts, so you should review it before relying on it;
revenue, savings or any other business outcome, unless an Order states it as a deliverable.

10. Warranty

We will fix material defects that you report within 30 days of acceptance, at no charge. Apart from this and anything an Order states, the Sites and Services are provided "as is" to the extent the law allows.

11. Data protection

Our Privacy Policy explains how we handle personal data. Where we process personal data on your behalf as part of the Services, we will sign a data processing agreement with you.

12. Acceptable use

You must not misuse either Site, the idea form or the chat. This includes trying to gain unauthorised access, uploading malware, scraping at scale, trying to trick the AI chat into revealing confidential information, or using our Services for unlawful content.

13. Limitation of liability

To the extent the law allows:

neither party is liable for indirect, consequential, special or punitive loss, or for loss of profit, revenue or data;
our total liability for an engagement is limited to the fees you paid for that engagement in the 3 months before the claim.

Nothing in these terms limits liability that the law does not allow to be limited, such as liability for fraud.

14. Indemnity

You will indemnify us against third-party claims arising from materials you provide or from your breach of the law or these terms. We will indemnify you against third-party claims that our original deliverables infringe someone's intellectual property, subject to section 13.

15. Ending an engagement

Either party may end an engagement as the Order allows. Either party may also end it by written notice if the other party materially breaches these terms or the Order and does not fix the breach within 15 days. When an engagement ends, you pay for work done and costs committed up to that date. Refunds follow our Refund and Cancellation Policy. The sections on ownership, confidentiality, liability and governing law continue to apply afterwards.

16. Events outside our control

Neither party is liable for delays caused by events beyond its reasonable control.

17. Governing law and disputes

These terms are governed by the laws of India. The parties will first try to settle any dispute in good faith within 30 days. If that fails, the courts at Lucknow, Uttar Pradesh, India have exclusive jurisdiction.

18. General

These terms and the Order form the whole agreement for an engagement. We may update these terms by posting a new version here. Updates do not change Orders already signed. You may not transfer your rights under these terms without our consent. If any part is unenforceable, the rest still applies. Send notices by email to [email protected].