Refund and Cancellation Policy

Effective: 3 November 2026 · Notice 2026-11-03

Last updated: 3 November 2026

At a glance

Refund eligibility depends on your Order, work completed and applicable law. Email [email protected] to request a cancellation or refund; conditions and timelines are below.

Effective: 3 November 2026 · Last updated: 3 November 2026 Company: TROIDX CORPORATION PRIVATE LIMITED ("Troid X", "we", "us", "our") · CIN: U62013UP2026PTC249101 · GSTIN: 09AANCT2570J1ZU Registered office: Lucknow, Uttar Pradesh, India · Billing contact: [email protected] Websites: troidx.com and troidx.ai

1. What this policy covers

This policy explains how to cancel work with Troid X and when you can get money back. It applies to all payments made to TROIDX CORPORATION PRIVATE LIMITED for our services, whether you found us through troidx.com or troidx.ai.

We provide services only, such as software, design, AI, cloud and marketing work. We do not sell or ship physical goods, so shipping and returns do not apply. We deliver digital work online, by email or through repository access, on the timeline in your Order.

You pay under a written Order you accept. You cannot pay online through either Site at present: you pay by the method stated in your Order, such as bank transfer. If we switch on online payments, we will update this policy first.

2. Refunds at a glance

Situation	When to ask	What you get back
You cancel before work starts	Within 7 days of payment, and before the project kick-off	Your full advance, minus any third-party costs we cannot recover
You cancel after work starts (fixed-price project)	Any time, by written notice	Fees for the part not yet delivered, minus the value of work done to date (time logged or milestones completed) and third-party costs already committed
Completed or accepted milestones	—	Not refundable
Monthly retainers and subscriptions (such as marketing, maintenance or hosting management)	At least 15 days before the next billing date	No charge for the next cycle. The current cycle is not refunded unless we fail to deliver it
Ad budget you paid us to spend on platforms such as Google or Meta	—	Any unspent balance. Money already spent on the platform cannot be refunded
Things we bought for you, such as domains, licences, hosting or plugins	—	Depends on the seller's own policy. These are usually not refundable
Duplicate or mistaken charge	Within 30 days of the charge	A full refund of the extra charge
We cannot deliver, or we cancel	—	A full refund of amounts paid for work not delivered

3. How to cancel or ask for a refund

Email [email protected] with the subject "Refund/Cancellation request". Please include:

your name and company;
the invoice or Order number;
the payment date, amount and transaction or bank reference;
the reason for your request.

To cancel a retainer or subscription, send the same email at least 15 days before your next billing date.

4. What happens next

We acknowledge your request within 2 business days.
We review it and tell you whether it is approved, giving reasons if it is not, within 7 business days of acknowledging it.
We start an approved refund within 5 business days of approval.

5. How refunds are paid

Approved refunds are made to the original payment method.
Bank transfer refunds take 5–7 business days.
If we switch on online payments in future (through Razorpay), refunds of online payments will go back to the original method. Banks and card issuers usually credit them within 5–10 business days after we start them. UPI is often faster, and international cards may take longer, depending on the issuer.
We refund international payments in the original currency. We are not responsible for exchange-rate differences or charges made by your own bank. We bear the payment gateway fee on refunds.
Where GST applies, we issue a credit note for the refunded amount.

6. Disputes and chargebacks

If something is wrong, please contact us first. Most issues are resolved faster directly. If you raise a chargeback or payment dispute, we will respond with the records of your Order and the work delivered.

7. Contact

TROIDX CORPORATION PRIVATE LIMITED · Registered office: Lucknow, Uttar Pradesh, India Billing and refunds: [email protected] · General: [email protected] Invoices show the address on our GST registration.