Frequently asked questions
What happens before you start, what is included in the work, who owns the code and how support is agreed.
- What does Troid X do?
- We're one team that designs, builds and markets digital products: websites, mobile apps, custom software, AI, cloud, UI/UX and digital marketing.
- Who is the company behind Troid X?
- Troid X is a brand of TROIDX CORPORATION PRIVATE LIMITED (CIN U62013UP2026PTC249101). See our Terms (/terms) and Privacy Policy (/privacy).
- How much does a project cost?
- Cost depends on the scope. Share your brief and we’ll send a written proposal covering the work, timeline and price. See our Pricing page (/pricing) for ways to work together.
- How long does a project take?
- It depends on scope. You'll get a timeline with your estimate. Tell me what you need and I'll pass it to the team.
- Can we work together remotely?
- Yes. We work with clients across time zones. We agree on the project scope and how we will work together before starting, and we bill in INR, USD, EUR or GBP.
- Which payment methods do you accept?
- Online payments are not live yet. For now, we can invoice for bank transfer and the team will share payment details with your proposal. Once online payments go live, you will be able to pay through Razorpay (cards, UPI and net banking; INR and international). Invoices include GST where applicable.
- Who owns the code?
- You do once the project is paid in full, as set out in our Terms (/terms).
- Do you sign NDAs?
- Yes. We're happy to sign an NDA before detailed discussions.
- Do you provide support after launch?
- Yes. Post-launch support and monthly retainers are available. The team will share the options with your quote.
- Can you take over an existing project?
- Usually, yes. We start with a code and architecture review.
- Can I see your past work?
- Case studies are being prepared. The team can share relevant examples on a call.
- How do I contact you?
- Leave your details here and a teammate will reply. Our team can also share the best email or phone number to reach us.
- Are you hiring?
- See /careers. You can also leave your details here and our team will get back to you.
- How do you handle my data?
- We use your details only to respond to your enquiry. See our Privacy Policy (/privacy). Chats are stored with most personal details removed for 12 months from your last message (or as long as your enquiry, if the chat becomes one), then deleted or anonymised at our next monthly review, or sooner if you ask us to.